Privacy Policy

Privacy Policy

Last updated: July 2026

Trust Company ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.trust-company.co.uk/ or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Trust Company is a life insurance brokerage service based in the United Kingdom offering expert life insurance brokerage services with over 10 years of experience, 15+ trusted insurance partners, and 1,000+ satisfied clients.

For data protection purposes, we are the data controller.

2. Information We Collect

We may collect the following categories of personal data:

Identity and Contact Data: name, title, email address, postal address, telephone number, date of birth.
Financial and Insurance Data: information about your income, employment, existing policies, health information (where relevant for underwriting), and other details needed to provide insurance quotes or arrange policies.
Technical Data: IP address, browser type, device information, and cookies.
Usage Data: how you interact with our website.
Marketing and Communications Data: your preferences for receiving marketing from us.

Special category data (e.g., health information) is only collected when necessary for providing insurance services and with your explicit consent or where another legal basis applies.

3. How We Collect Your Data

Directly from you when you fill in forms on our website, contact us by phone/email, or request a quote.
From third parties, such as insurance providers or credit reference agencies (where lawful).
Automatically through cookies and similar technologies.

4. How We Use Your Personal Data

We use your data for the following purposes:

To provide insurance quotes and arrange policies on your behalf.
To communicate with you about our services.
To comply with legal and regulatory obligations.
To improve our website and services.
For marketing (only with your consent or where we have a legitimate interest).

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

Performance of a contract – to provide you with insurance broking services.
Legal obligation – to comply with laws and regulations.
Legitimate interests – to improve our services and run our business efficiently.
Consent – for marketing communications and certain special category data.

6. Sharing Your Personal Data

We may share your data with:

Insurance providers and underwriters to obtain quotes and place policies.
Regulatory bodies (e.g., the Financial Conduct Authority).
Service providers who assist us (e.g., IT, marketing, or administrative support) under strict data processing agreements.
Professional advisers where necessary.

We do not sell your personal data to third parties.

7. International Transfers

Your data is primarily stored within the United Kingdom. Where we transfer data outside the UK, we ensure appropriate safeguards are in place.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, or disclosure.

9. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (typically 6–7 years for insurance records).

10. Your Legal Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (in certain circumstances)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

11. Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [Enter your email address here] Telephone: [Enter your telephone number here] Address: [Enter your full postal address here]

You also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with an updated "Last updated" date.

By using our website, you agree to the practices described in this Privacy Policy.

You can copy everything above (including the lines) and paste it straight into your website page. Just replace the three lines in the Contact Us section with your real details when you're ready.

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